Returns and Refunds

We want you to love your order. If something isn’t right, email lanamiliscrafts@gmail.com within 30 days of delivery with your order number and clear photos of the issue (item + packaging).

Made to order

All prints are produced on demand, so we don’t accept change-of-mind returns or exchanges.

Damaged, defective or misprinted items

If your order arrives damaged, defective, or with a print error, we’ll arrange a free replacement or refund after reviewing your photos.

Lost in transit

If your parcel hasn’t arrived and the carrier marks it lost, contact us within 30 days of the estimated delivery date and we’ll send a replacement.

Returned to sender / wrong address / unclaimed

If an order is returned due to an incorrect address, refusal, or not being collected, we can resend once a new shipment is arranged; in many cases the product cost is covered and you pay shipping only. We’ll guide you if this happens.

How to start

Email lanamiliscrafts@gmail.com with photos and a short description and we’ll sort it quickly.